Términos y condiciones

1. Definitions

1. Additional Terms and Conditions: the additional general terms and conditions applicable to the Workshops, Retreats and Teacher Trainings organized by Delight Yoga.

2. Application form: The application form of Delight Yoga that has to be filled out and signed by the aspiring participant prior to the (Pre) Teacher Training of Delight Yoga.

3. Ayurveda Practitioner Training: 4-year HBO conform Ayurveda study, which trains its participants as an Ayurveda Practitioner. 

4. General Terms and Conditions: The general terms and conditions used by Delight Yoga, which have been published at the Delight Yoga website, www.delightyoga.nl. These General Terms and Conditions are also available for download at www.delightyoga.nl/en/general-terms-and-conditions.

5. Delight Yoga: Delight Yoga BV has its official seat at Prinseneiland 20 G, 1013LR Amsterdam and is listed in the Trade Register under number 24718106.

6. Delight Card: a 10-class card or a 20-class card, as referred to in Clause 3.3.

7. Introduction to Yoga Program: a 2-hour introduction session and 5 beginner yoga classes, as referred to in Clause 3.6.

8. Deposit/application fee: the deposit/application fee, as mentioned on the Application form that has to be filled out and signed by the aspiring Participant prior to the (Pre) Teacher Training of Delight Yoga, which has to be paid by the Participant at least 4 weeks prior to said training.

9. Financial Agreement: the agreement between Delight Yoga and the aspiring Participant of the yoga teacher (Pre-) Teacher part of the Application Form, in which the forms of payment for this training are set forth.

10. Membership: the membership for attending yoga classes at Delight Yoga, issued or to be issued by Delight Yoga and paid or to be paid by the Student.

11. Single Class: a single yoga class at Delight Yoga to be attended and paid by the Student, other than on the basis of any Membership.

12. Participant: the person who attends or wishes to attend a Retreat, Teacher Training or Workshop.

13. Pre-Teacher Training: the 50-hours preparatory training offered by Delight Yoga prior to the training that trains its participants to become a yoga teacher.

14. Price: the total price of a Workshop, (Pre-) Teacher Training or Retreat, including the Deposit/application fee.

15. Private Class: a private yoga class at Delight Yoga, for which the Student must make an appointment in advance.

16. Private Card: a card for 5 or 10 private classes. 

17. Retreat: a yoga retreat organized by Delight Yoga.

18. Retreat Participant: a person who takes part in or wishes to take part in a yoga retreat organized by Delight Yoga.

19. Teacher: the yoga teacher who has been contracted by Delight Yoga to teach yoga classes during the yoga teacher (pre) training of Delight Yoga.

20. Teacher Training: the Delight Yoga Advanced Studies 350+ hours, or any modules of this program including the Basic Teacher Training, which trains its participants in their further development as yoga teachers.

21. Student: a person who attends and/or wishes to attend private or group yoga classes, trainings or workshops at Delight Yoga.

22. Website: the website of Delight Yoga: www.delightyoga.com

23. Workshop: A yoga workshop given or to be given by Delight Yoga. 

24. Academy Workshop: Workshop which is part of the Academy of Ayurvedic Studies. 

 

2. Scope of Application

1. The General Terms and Conditions apply to any membership and, where applicable, to the Delight Class Cards, the Private Card and Single and Private Classes of and at Delight Yoga as well as to all Retreats, (Pre-) Teacher Trainings and Workshops.

2. By participating in a yoga class of Delight Yoga, the Student agrees to the applicability of these General Terms and Conditions.

3. Delight Yoga may from time to time amend these General Terms and Conditions. The most recent version of the Terms and Conditions is always the version that is applicable and is always available at the Website. Delight Yoga will announce any amendments to the General Terms and Conditions in advance by email.

 

 

​​3. Flexible Membership (with Mysore access), 1-Year Membership (with Mysore access), Off-Peak Membership Delight Cards, and Private Card 60 and 90

Delight Yoga offers the following possibilities of attending yoga classes at Delight Yoga:

 

1. FLEXIBLE MEMBERSHIP (with Astanga Mysore). 1-YEAR MEMBERSHIP (with Astanga Mysore), OFF-PEAK MEMBERSHIP 
 

1. The Flexible and 1-year Membership entitles the member to an unlimited number of yoga classes during the term of the Membership. The Off-peak Membership entitles the member to an unlimited number of yoga classes (not including Astanga Mysore classes) on weekdays between 09.00 and 17.30 during the term of the membership.

2. The minimum Membership term for the Flexible and Off-Peak Membership is three (3) consecutive calendar months. After the first three months, a Student’s Membership is tacitly converted into a continuing agreement for an indefinite period. The minimum Membership term for the 1-year Membership is twelve (12) consecutive calendar months. After the twelve months, a Student’s Membership will be tacitly converted into a Flexible Membership for an indefinite period.

3. The effective date of the term of any Membership is always the 1st day of the month (e.g. 1 April or 1 May). The expiry date of any Membership is always the last day of the month (e.g. 30 April or 31 March).

4. After the minimum term of three (3) months, a student’s Flexible and Off-Peak Membership may be terminated every month. Cancellation of monthly Membership must be communicated to Delight Yoga in writing on the fifteenth (15th) day of the last month at the latest. As we would love to help you explore all options we are curious to the reason for you cancelation, you can send an e-mail to info@delightyoga.nl. The 1-year Membership can be terminated after the 12-month period. Cancellation of the 1-year Membership must be communicated in writing on the fifteenth (15th) day of the last month of the 12-month period at the latest. When the 1-year Membership is not cancelled it will automatically be converted into a Flexible membership (for which the normal T&C apply; only the minimum 3 month period is not required).

5. After a minimum term of three (3) months, a students Flexible and Off-Peak Membership may be put on hold for one (1) month. This may be done by sending an e-mail to: info@delightyoga.nl before the 15th of the month prior to the to be suspended month. The 1-year Membership may also be put on hold for 1 month during the 12-month period. This month of suspension does not count for the 12-month period; if the membership is put on hold for one month the end date of the contract will be extended with 1 month.

6. A Student may use any Membership only in the event of payment by direct debit (monthly Membership only).

7. The Membership will be debited from the students bank account in between the 28th of the previous month and the 2nd day of the current month to which the direct debit is related to (i.e. the membership for February will be collected somewhere in between the 28th of January and the 1st of February). In case Delight Yoga is unable to collect the Membership Fee on the first collection moment, there will be a second collection moment around the 25th day of the month. In case Delight Yoga remains unable to collect the Membership fee with the second collection moment, an administration fee of €25 will be charged without prior notice.

8. All Dutch Bank accounts and bank accounts from European SEPA countries are supported for the direct debit payment (monthly Membership only). Find below a list of the European SEPA countries: Åland Islands (FI), Austria (AT), Belgium (BE), Bulgaria (BG), Canary Islands (ES), Croatia (HR), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), French Guiana (GF), Germany (DE), Gibraltar (GI), Greece (GR), Guadeloupe (GP), Hungary (HU), Iceland (IS), Ireland (IE), Italy (IT), Latvia (LV), Liechtenstein (LI), Lithuania (LT), Luxembourg (LU), Malta (MT), Martinique (MT), Mayotte (YT), Monaco (MC), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Réunion (RE), Romania (RO), Saint Barthélemy (BL), Saint Martin (French part) (MF), Saint Pierre and Miquelon (PM), San Marino (SM), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Switzerland (CH), United Kingdom (GB).

9. A student’s Membership commences when Delight Yoga has received the membership fee from the Student.

 

2. DELIGHT GUEST CARD / DELIGHT GUEST INTRODUCTORY CARD
 

1. The Delight Guest Card entitles the holder to one (1) yoga class.

2. The Delight Guest Card is valid for two (2) months from the date of purchase. The 1 class must therefore be attended within two (2) months of the date of purchase. After that period this right lapses.

3. The Delight Guest Introductory Card entitles the holder to two (2) yoga classes and can be purchased only by new students. A new student may use the Delight Guest Introductory Card only if he or she has not attended one (1) or more yoga classes at Delight Yoga.

4. The Delight Guest Introductory Card is valid for seven (7) days from the date of purchase. The two (2) classes must therefore be attended within seven (7) days of the date of purchase. After that period this right lapses.

 

3. DELIGHT INTRODUCTION CARD 
 

1. The Delight Introduction Card entitles the holder to ten (10) yoga classes and can be purchased only once by new students. A new student may use the Delight Introduction Card only if he or she has not attended more than one (1) yoga classes at Delight Yoga.

2. The Delight Introduction Card is valid for six (6) weeks from the date of purchase. The 10 classes must therefore be attended within six (6) weeks of the date of purchase. After that period this right lapses.

 

4. DELIGHT CARD 10-CLASSES / DELIGHT CARD 20-CLASSES
 

1. The Delight Card entitles the holder to ten (10) or tweny (20) yoga classes.

2. The Delight Card - 10 classes is valid for three (3) months after the date of purchase. The 10 classes must therefore be attended within three months of the date of purchase. After that period, this right lapses. The Delight Card - 20 classes is valid for 6 months after the date of purchase. The 20 classes must therefore be attended within 6 months of the date of purchase. After that period, this right lapses.

 

5. PRIVATE CARD 60 and 90 
 

1. The “Private Card 60” and the “Private Card 90” entitle the holder to five or ten private yoga classes of 60 and 90 minutes, respectively.

2. The “Private Card 60” and the “Private Card 90” are valid for six months from the date of purchase. This means that the five or ten classes must be attended within six months of the date of purchase.

3. During the term of the “Private Card 60” or the “Private Card 90”, the relevant Student is entitled to a 10% discount on all Delight Yoga Workshops.

 

6. INTRODUCTION TO YOGA PROGRAM
 

1. The “Introduction to Yoga Program” entitle the holder to one 2-hour introduction Workshop and five yoga classes.

2. The “Introduction to Yoga Program Workshop" is valid for six months from the date of purchase. The introduction workshop must therefore be attended within six months of the date of purchase. After that period this right lapses. The "Introduction to Yoga Program five yoga classes" are valid for one month after the date of the attended "Introduction to Yoga Program Workshop". After that period this right lapses.

 

4. Payment and Price Changes

1. All yoga classes organized by Delight Yoga must be paid for before they are held. Delight Yoga does not accept cash payments. Payments can be made by direct debit (memberships only), PIN, Credit Card (Visa, Master Card), Ideal and PayPal.

2. As a general rule, direct debits are made around the 7th day of the month. If the amount cannot be collected, a handling fee of €25 is charged. In the case of non-payment, Delight Yoga reserves the right to suspend the account of the relevant Student.

3. Delight Yoga reserves the right to change the prices. Any changes are announced in advance by putting up posters on the premises of Delight Yoga, by placing statements on the Website, and/or by email. The currently applicable rates are always mentioned on the Website and are available for inspection at the reception desk of Delight Yoga.

4. On presentation of an official student card or a student public transport pass, Delight Yoga grants a 10% discount on all private and group yoga classes at Delight Yoga, except for the Introduction Card and the Membership.

5. Before a yoga class the Student must report to the reception desk of Delight Yoga. After the Delight Yoga employee has verified the registration and payment for the relevant yoga class, the Student receives a token. This token must be given to the relevant yoga teacher before the start of the yoga class.

 

5. Reservations for Yoga Classes

 

1. All classes are available for online booking 7 days in advance. 

2. You can only book classes online, so not by phone or at the reception.

3. Your booking is valid until 5 minutes before the class starts. If you haven’t shown up by then, we assume you won’t be coming and we’ll give your spot to someone else.

4. If booking online is no longer possible, you can still come to the studio. We always keep 3 spaces available for walk-ins. The walk-in spots become available no sooner than 30 minutes before the class starts.

5. You can cancel your booking until 6 hours before the class starts. To do this, go to your account and cancel the class in your schedule.

6. If you cancel within six hours before the class starts, this is a "Late Cancel". You can do that 3 times per month. If you do it more often, we will suspend your privilege to book online for one month.

7. If you have a Delight Membership, then you can have a “late cancellation” or “no show” for 3 times a month. In case this happens more often, your possibility for online booking won’t be available to you for the period of one month. In that case you can still use one of the 3 walk-in spots that are available for every class.

8. If you have a (Introduction or Delight) Card, this class will be charged from your card.

9. Cancelling an appointment for a private class can be done without charge up to 24 hours before the start of the appointment. You will be charged in full if canceled within 24 hours. Please be on time, we have to cancel the appointment if you are more than 10 minutes late since we can’t guarantee the quality and benefits of the class anymore.

10. Cancelling an appointment for a massage/healing can be done without charge up to 24 hours before the start of the appointment. You will be charged in full if canceled within 24 hours. Please be on time, we have to cancel the appointment if you are more than 10 minutes late since we can’t guarantee the quality and benefits of the treatment anymore.

11. Please be on time, at least 10 minutes before class starts. This will insure your reserved spot, but you will also have enough time to prepare for your class.

 

6. Schedule

1. The current schedule is mentioned on the Website. Delight Yoga reserves the right to change the schedule at any time. If possible, any changes are announced in advance by putting up posters in the Delight Yoga rooms, mentioning them on the Website or by email.

2. Delight Yoga reserves the right to cancel a yoga class that has been scheduled or to change the yoga teacher mentioned in the schedule in the event of force majeure, including illness of the teacher. In this case there will be no refund of any Membership fee.

3. Delight Yoga is nearly always open but reserves the right to close its doors on public holidays or on other days.

 

 

7. Early Termination of Membership in case of illness

1. In the event of prolonged illness or an injury, the Student may terminate the Membership early. A request for early termination must be submitted to Delight Yoga in writing and must be accompanied by a medical certificate. This termination may be sent by email to info@delightyoga.nl.

 

8. Liability

1. Attending yoga classes, Workshops, Retreats and leaving belongings in the changing rooms are at the Student’s own risk. Delight Yoga accepts no liability whatsoever for physical injury, loss or damage relating to a Student’s attending yoga classes, Workshops or Retreats and leaving belongings in the changing rooms at Delight Yoga.

2. Delight Yoga works exclusively with certified yoga teachers and always ensures high-quality yoga classes. Even so, a Student always runs the risk of receiving an injury during a yoga class. By participating in a yoga class at Delight Yoga, the Student accepts this risk of an injury. Delight Yoga provides the following guidelines for reducing the risk of an injury:

   1. Always consult a doctor before starting yoga classes if you are not sure that you are completely healthy or if you are pregnant.

   2. If you have an injury or any other physical inconvenience, always inform your yoga teacher about this before starting the yoga class.

   3. Listen to and follow the instructions of the relevant yoga teacher.

   4. Perform the yoga exercises carefully and bear your physical limitations in mind.

   5. Do not perform any yoga exercises that are painful.

   6. Ask questions if you do not understand an exercise.

   7. Avoid inverted poses during menstruation.

3. Although we strive to only provide correct information on our website, we are not liable for any inaccuracy and no rights can be derived therefrom.

 

9. Personal Data

1. Delight Yoga collects personal data of the Students and Participants to update its membership records, to execute payment orders and for administration and information purposes. Delight Yoga handles this collection of personal data with due care and complies with the provisions of the Dutch Data Protection Act.

2. Delight Yoga uses the personal data referred to in Clause 9.1 to inform the Students and Participants about activities of Delight Yoga and any changes in the schedule, for example. If the Student or Participant does not want to receive communications from Delight Yoga, he or she may communicate this to Delight Yoga by sending an e-mail to info@delightyoga.nl. The Student or Participant is aware (s)he cannot use all online services and products of Delight Yoga in that case.

3. Delight Yoga never gives any personal data of the Students or Participants to third parties without their prior written consent.

 

 

10. Governing Law and Dispute Settlement

1. The General Terms and Conditions are exclusively governed by Dutch law.

2. Any disputes relating to the General Terms and Conditions, any Membership, a Delight Introduction Card, a Delight Card, a Private Card or a Student’s attending group and private yoga classes, Workshops or Retreats organized by Delight Yoga are settled exclusively by the competent court in Amsterdam or any higher court.

 

11. Code of Conduct 

1. Students shall adhere to Delight Yoga’s code of conduct at all times:

   1. Please make sure you are clean and fresh when you attend the yoga class. The use of unscented deodorant is highly appreciated. In view of potential allergies of other Students, everyone is asked not to wear any perfume, aromatherapy oils or other scented products, and not to use any spray deodorant in the changing rooms.

   2. Wear clean yoga clothes in yoga classes, in which you can move easily.

   3. Delight Yoga advises not to eat later than two hours before the start of the yoga class and, in any case, not to do yoga on a full stomach.

   4. Please do not wear shoes in the yoga studios.

   5. Delight Yoga makes yoga mats available for use during yoga classes. After classes, a yoga mat must always be cleaned and put away by the Student who has used it.

   6. To allow everybody to find perfect inner peace, Students are requested not to talk in the yoga studio before, during and after the yoga class and to talk quietly in the other rooms.

   7. The physical and mental integrity of Students must always be respected. Sexual behaviour or sexually suggestive behaviour is not tolerated by Delight Yoga.

2. Delight Yoga reserves the right to deny Students who do not observe the house rules referred to in Clause 11.1 access to the Delight Yoga premises and to terminate the Membership of the relevant Student without a refund of any membership fee paid already.

 

ADDITIONAL GENERAL TERMS AND CONDITIONS FOR WORKSHOPS, (PRE-)TEACHER TRAININGS AND RETREATS OF DELIGHT YOGA

 

12. Applicability of Additional Terms and Conditions and Definitions

1. Retreats, Teacher Trainings and Workshops are governed by these Additional Terms and Conditions in addition to the General Terms and Conditions. The General Terms and Conditions form an integral part of these Additional General Terms and Conditions. By participating in a Workshop, (Pre-) Teacher Training or Retreat, the relevant Participant accepts the applicability of the General Terms and Conditions and the Additional General Terms and Conditions.

 

13. Participation in Workshops and/or Retreats and Registration Fee

1. A Participant may participate in a Workshop or Retreat after he or she has registered for it with Delight Yoga in advance and paid the Price. Registration may be effected by sending an email to info@delightyoga.nl. A spot in the Workshop or Retreat is guaranteed after Delight Yoga has received payment of the Price or the Deposit/application fee.

2. For some Workshops and Retreats, an “Early Bird Rate” applies. This reduced rate applies until the date specified on the Website. After this date the normal rate, which is also specified on the Website, applies without exception.

 

14. Participation in (Pre-) Teacher Trainings

1.  Participants may only participate in the Pre-Teacher Training or the Teacher Training, as the case may be, after they have filled out the Application Form completely, made the Deposit/application fee payment through the Website and subsequently have received an invitation from Delight Yoga to participate in the Pre Teacher Training or the Teacher Training, as the case may be.

 

15. Payments and Prices

1. The Price for a Workshop, Retreat or (Pre-) Teacher Training can be found on the Delight Yoga website. 

2. Payments for a Workshop or Retreat must be made before the Workshop or Retreat is held. Payments can be made by direct debit, IDEAL, PIN, PayPal or Credit Card (Master or Visa Card).

3. In the event of participation in a Retreat, the Deposit/application fee must be paid 60 days before the scheduled Retreat at the latest. The balance must be paid 30 days before the Retreat scheduled at the latest.

4. The Price for a (Pre) Teacher Training and possible payment plans are mentioned on the Application Form under Financial Agreement. 

5. To complete the application for a  (Pre) Teacher Training, a deposit/application fee payment must be made through the Delight Yoga website via iDEAL, Credit Card or PayPal.  

6. The balance for the (Pre) Teacher Training needs to be paid no later than 4 weeks prior to the training start date. The Participant will receive an email from Delight Yoga agreeing on the ways of paying the Price, including a possible payment plan. 

 

16. Cancellation of Workshop Registration

1. Any participation in a scheduled Workshop may be cancelled only in writing. Cancellations can be done by sending an e-mail to: info@delightyoga.nl​.

2. Until one (1) month before the scheduled Workshop date, the Participant may cancel his or her registration free of charge. 

3. Until two (2) weeks before the scheduled Workshop date, the Participant may cancel his or her registration, in which case the registration fee is refunded, less a handling fee of €25.

4. If the Participant cancels his or her registration later than two (2) weeks before the scheduled Workshop, the registration fee is not refunded.

 

17. Cancellation of Participation in Retreat

1. Any participation in a scheduled Retreat may be cancelled only in writing. This can be done by sending an email to info@delightyoga.nl.

2. The Retreat Participant may cancel his or her registration free of charge until two (2) months before the scheduled Retreat.

3. In between two (2) months and one (1) month before the scheduled Retreat, the Retreat Participant may cancel his or her registration, in which case 50% of the Price is charged.

4. If the Retreat Participant cancels his or her registration within one (1) month before the start of the Retreat, the Price already paid is not refunded.

5. If it turns out at the location of the Retreat that the Retreat Participant cannot participate in the Retreat for whatever reason, the Price already paid is not refunded.

6. Delight Yoga reserves the right to cancel the Retreat if there are insufficient participants. In this case, the registration fee already paid by the Participants is refunded immediately.

 

18. Cancellation of Participation in (Pre-) Teacher Training

 

1. Any participation in a scheduled (Pre-) Teacher Training or any of its connected modules may be cancelled only in writing. This can be done by sending an e-mail to: academy@delightyoga.nl. 

2. The Participant shall make the Deposit/application fee payment for the (Pre-) Teacher Training as mentioned on the Application Form. Subject to article 1.2, the Deposit/application fee payment made by the Participant will become non-refundable after a cooling off period of 14 days. 

3. The Participant may cancel his/her registration for the (Pre-) Teacher Training with full refund of the amount paid (minus the Deposit/application fee), until two (2) months prior to the start date of the training. This can be done by sending an e-mail to: academy@delightyoga.nl. 

4. In the case the Participant cancels their registration for the (Pre-) Teacher Training within two (2) months prior to its commencement, the Price will not be refunded, or the Price will be charged to the Participant, as the case may be.

5. Delight Yoga reserves the right to cancel the (Pre-) Teacher Training if there are insufficient participants. In this case, the Price already paid by the Participants is refunded immediately.

 

19. Cancellation of Ayurveda Practitioner Training ("APT")

 

1. Any participation in the Ayurveda Practitioner Training may be cancelled only in writing. This can be done by sending an e-mail to: academy@delightyoga.nl. 

2. The Participant shall make the Deposit payment for the Ayurveda Practitioner Training as mentioned on the Application Form. Subject to article 1.2, the Deposit payment made by the Participant will become non-refundable after a cooling off period of 14 days. 

3. The Participant may cancel his/her registration for the Ayurveda Practitioner Training with full refund of the amount paid (minus the Deposit), until two (2) months prior to the start date of the training. This can be done by sending an e-mail to: academy@delightyoga.nl. 

4. In the case the Participant cancels their registration for the Ayurveda Practitioner Training within two (2) months prior to its commencement, the Price will not be refunded, or the Price will be charged to the Participant, as the case may be.

5. Delight Yoga reserves the right to cancel the Ayurveda Practitioner Training if there are insufficient participants. In this case, the Price already paid by the Participants is refunded within two weeks.

6. The tuition fees are non-refundable, and installments to be paid remain due.

 

20. Workshop and (Pre) Teacher Training Schedule

1. The current Workshop and (Pre-) Teacher Training Schedule can always be found on the Website. Delight Yoga reserves the right to change the schedule at any time. If possible, any changes are announced in advance by putting up posters in the Delight Yoga rooms, mentioning them on the Website or by email.

2. Delight Yoga reserves the right to cancel a scheduled Workshop, (Pre-) Teacher Training in the event of force majeure (including illness of the relevant teacher). In this case, the registration fee already paid is refunded.

 

21. Health

1. The Pre Teacher Training, the Teacher Training or the APT have an intensive schedule and curriculum that is physically, mentally, and emotionally demanding. By participating, the Participant declares that he/she is healthy on a medical and mental-health level and is ready to fully participate in the demands of the program of the Pre Teacher Training, the Teacher Training or the APT, as the case may be. Additionally, the Participant must be able to support the group learning process. The Participant may be requested to leave the Pre Teacher Training, the Teacher Training or the APT, as the case may be, if it is determined by the Teachers that his/her participation would in any way compromise a safe and cohesive learning environment.

2. By participating in the Pre Teacher Training, the Teacher Training or APT, as the case may be, the Participant declares that he/she is aware that it is his/her own responsibility to take care of his/her own health and well-being during such training at all times.

3. In addition to the stipulations of article 20.1, Delight Yoga reserves the right to require clinical evaluations or other information to competently evaluate the Participant's medical and/or mental-health preparedness.

 

22. Code of Conduct​ 

1. Participants shall adhere to Delight Yoga’s code of conduct at all times:

   1. Please make sure you are clean and fresh when you attend the yoga class. The use of unscented deodorant is highly appreciated. In view of potential allergies of other Participants, everyone is asked not to wear any perfume, aromatherapy oils or other scented products, and not to use any spray deodorant in the changing rooms.

   2. Wear clean yoga clothes in yoga classes, in which you can move easily.

   3. Delight Yoga advises not to eat later than two hours before the start of the yoga class and, in any case, not to do yoga on a full stomach.

   4. Please do not wear shoes in the yoga studios.

   5. Delight Yoga makes yoga mats available for use during yoga classes. After classes, a yoga mat must always be cleaned and put away by the Participants who has used it.

   6. To allow everybody to find perfect inner peace, Paticipants are requested not to talk in the yoga studio before, during and after the yoga class and to talk quietly in the other rooms.

   7. The physical and mental integrity of Participants must always be respected. Sexual behaviour or sexually suggestive behaviour is not tolerated by Delight Yoga.

2. Delight Yoga reserves the right, at its discretion, to deny Participants entrance to Delight Yoga and terminate their participation in the (Pre) Teacher Training, as the case may be, who do not adhere to the code of conduct as set forth in article 21.1, or do otherwise disturb the peace, without reimbursing any already paid Price. 

 

23. Liability 

1. Delight Yoga shall not be liable for any injury, loss or damages in connection with, or resulting from, participation in the Pre Teacher Training or the Teacher Training, as the case may be.

2. The Participant will never engage Delight Yoga, the Teachers, or any of the supporting staff, in legal proceedings relating to possible damages in whatever form, that may be the result of participation in the Pre Teacher Training or the Teacher Training, as the case may be.

3. Delight Yoga only works with qualified yoga teachers and will always offer yoga classes of the highest quality. Nonetheless, there is always a risk of injury involved when taking a yoga class. By participating in the Pre Teacher Training or the Teacher Training, as the case may be, the Participant accepts such risk of injury. Delight Yoga offers the following guidelines to diminish the risk of injury:
   - Consult with a physician when you are not sure you are completely healthy, or if you are pregnant, before starting to take yoga classes.
   - If you have an injury, or other physical issue, inform the yoga teacher thereof before you start your yoga class.
   - Listen to and follow the instructions of the yoga teacher.
   - Be conservative when exercising yoga and listen to your physical limitations.
   - Don’t do any exercises that are painful.
   - Ask questions when you do not understand an exercise.

 

24. Applicable law, dispute resolution

1. Dutch law applies exclusively to the General Terms and Conditions.

2. Any disputes in connection with the General Terms and Conditions, or the participation in a Workshop, Retreat or Pre Teacher Training or the Teacher Training, as the case may be, will be resolved exclusively by a certified mediator in Amsterdam (Netherlands).

 

25. Complaints Procedure Delight Academy | Ayurveda (Amsterdam, July 2017)

The Delight Academy assumes that all employees involved in the academy will do everything possible to serve in the best interests of the students. However if a situation occurs that does not the students expectations and there is a complaint regarding the Academy, please follow the following procedure:

1. Contact the person whom the complaint concerns. This can either be the teacher or any other employee of the Academy. We strive to work out all complaints this way. Remember: a good teacher-student relationship is important to Delight Academy, therefore we are open to solve any inconveniences experienced by the students. 

2. If you are not able to solve your problem with the person whom the complaint concerns, as described above, then please send your written complaint to the complaint coördinator mentioning your name, address, telephone number, email-address, study-year, current date and a clear description of your complaint. If you have any written correspondence, please add this to your letter. The clearer and more complete your complaint, the easier it is for us to judge your complaint. 

3. Send your complaint to: Delight Academy Ayurveda, Attn. complaint coördinator, Prinseneiland 20G, 1013 LR Amsterdam

4. Within 10 days of acceptance of the complaint, the student shall receive a letter in which the complaint procedure is described.

5. Within three weeks the student shall receive a written reaction on their complaint. We strive for this, however if the complaint is too complex, it may take longer, in which case the student will be informed.

6. Possibilty for appeal: Delight Academy will do everything they can to solve your complaint. However there is a possibility that the student does not agree with the answer. In which case, the student has the possibility to submit the complaint to a third independent party. The academy is for the handling of complaints connected to the FONG (www.FONG.nl). The ruling of the FONG is binding.

7. All complaints are confidential. The complaint will be kept in file for two years.

26. Copyright Clause Delight Academy

1. The provided material has been accumulated with the utmost care. All materials, including images, text, presentations, etc. that are provided during the APT program are protected by Copyright and may not be used or copied without permission of Delight Academy. 

2. Students of the APT become the owner of the study material. They can use it to study and the student is not allowed to sell the study material under a different name or brand.